uSeesoft Refund Policy
uSeesoft Corporation promises that we always put customers' interests in the first place. We will try our best to deal with customers' disputes in proper and timely way. If customer's dispute is reasonable, we will offer unconditional refund as required. Well as our product is shareware which can be tried before purchase, we strongly recommend our customers to try the product before purchase to confirm whether it is the one you need and compatibility. This also protects you from purchasing wrong product and enables you to use the software in time. During the evaluation period, technical support is also available; please login our online support page: http://crm.useesoft.com/login.php
The following are specifications of refund:
Part One:
uSeesoft Corporation provides you full refund of your payment in the following cases:
A. Refund requirement caused by purchasing:
1. Purchase two products with similar functions at the same time; we will refund you for one of
them if you require it.
2. Purchase wrong product by mistake and then purchase the correct one from our company successfully. We will refund the wrong purchase if you require it.
3. Purchase same product twice at the same time and have no will of exchange any other
product. We will refund one of them.
B. Refund requirement caused by registration information:
1. Registration information and license code cannot be sent out to customer in time due to our system problem and the delay causes customer can¡¯t perform important and instant conversion. Furthermore customer has no further need of the software. After confirmation of all these situations, we will perform refund if you require.
2. Wrong registration information is sent to customer due to some reason which causes customer can¡¯t perform important and instant conversion. Furthermore customer has no further need of the software. After confirmation of all these situations, we will perform refund if you require.
C. Refund requirement caused by product problem:
1. If there are serious bugs in our product which affect customer¡¯s normal use and we are not able to correct the error within an acceptable period of time or are unable to suggest a temporary solution(Note: In this case refund is only performed if you provide detailed information about your error, requested by our support team, such as screenshots of error message, log files, detailed description of your actions, file samples, etc ), we will perform refund after the confirmation of this problem by our support team.
2. If customer purchases a wrong product or the purchased product can¡¯t meet some of customer¡¯s needs due to the wrong or blurry product description on our website, we will exchange wrong purchase with the one that can meet your need first. If customer insists on refund, we will perform refund.
Part Two:
If you are in one of the following situations, we reserve the right to decline your refund requests.
A. Refund requirement caused by purchasing:
1. Since we use third party payment platform to perform the purchase, we have no means to confirm whether credit card is used by card holder to purchase. Therefore we recommend credit card holder to keep the card well and reduce the chance of credit card to be used without authority. If such situation does happen, usually we won¡¯t perform refund. If customer insists on refund, we will ask our third party payment platform to deal with the issue and customer needs to provide related proof.
2.If customer purchases wrong product from our website, and then purchases so-called correct product from other company, we won¡¯t perform refund.
3.If customer requests a refund immediately after purchasing the software.
4.If customer informs us about changing his decision to buy the software, saying he has uninstalled it and is not going to use it without giving any particular reasons.
5.When reasons which prevent a customer from proper using of our software are stated clearly on our official site. (for instance, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).
B. Refund requirement caused by registration information:
Failed registration of software is caused by customer¡¯s wrong perform, and the registration information has proved valid, we won¡¯t perform refund if customer requires it.
C. Refund requirements caused by the system incompatibility
The system compatibility and incompatibility of the software have been clearly described on the website, and we hope you read them carefully. We strongly recommend that you use a free trial version before purchase to confirm the compatibility with your computer. If you submit your refund requirements due to incompatibility with your computer, we will deny your refund.
D. Refund requirement caused by product problem:
1. Neither reading the product introduction on our website nor trying product before purchase, have customers just thought the product can meet his need and purchased it, and then found that the product can't meet his need. Under this situation, we won¡¯t perform refund if customer requires it.
2. Customer purchases wrong product which can¡¯t be supported by his computer operation system, such as Mac user purchases Windows version software. If we have similar software for correct OS, we would like to exchange product for customer. If we don¡¯t have, we are sorry for that the refund can¡¯t be performed.
3. Customer purchases wrong product from our affiliate website or purchased product can¡¯t meet some of customer¡¯s need due to the wrong or blurry product description on affiliate website, we won¡¯t perform refund if customer requires it. Customer needs to contact affiliate from which the product is purchased to seek for solution.
E. Refund requirement is made long after the purchase:
Since we use third party payment platform to perform the purchase and some platform has time limitation for refund. If customer purchases product more than one month, no matter what reason for the refund, we won¡¯t perform refund. Hope you can understand this.
Note: In any case of refund or chargeback, your Registration name will be immediately blocked and you will not able to use the new version of our software.
